Returns & Refunds Policy
Do we accept returns? Yes.
We accept return requests within 14 days of delivery.
Damaged or wrong items
Contact us immediately with a photo of the item. We’ll send a replacement or issue a full refund, if you’re right.
Eligible items
Items must be unused, unwashed, and in original packaging. Customized or print-on-demand items are non-returnable unless defective
How to request a return
Email us at contact@keyong.tech with your order number and reason for return. We’ll respond within 2 business days.
Return shipping
Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect
Refunds
Once we confirm your return request, your refund will be processed within 5–10 business days to your original payment method according to the payment method process.